Questions About Fall 2020?
If you have questions about the Fall 2020 semester, please contact one of the following offices:
- Advising: how to schedule remote advising, and other advising topics
- Housing: on-campus housing for first-year, continuing and transfer students
- Fees: fees and charges for Fall 2020
- Instruction: remote learning, class offerings
- Registration: registering for classes
- Student Health Center: the center is open, by appointment only
- COVID-19: all other questions related to COVID-19
SSU COVID-19 Call Center
If you have any questions or concerns about SSU's response to the COVID-19 pandemic, please call our COVID-19 Call Center. You may speak to someone Monday-Friday 9 a.m. - 5 pm., or leave a message after hours. You may also direct your question to our COVID-19 email.
Printing Instructional Materials
Students may order print copies of instructional or course materials beginning Friday, Sept. 18. Please email the course files to Campus Prints at email@example.com. With the order, please provide the following information:
- Full name
- Phone number
- Number of copies desired
- Specify color or b/w
When the order is ready, Campus Prints will email the student to pick up the materials in the Casentino Room in Tuscany Village. Students must present a valid student ID.
Please note the following:
- Cutting, hole-punching, folding and stapling are not available with the print order.
- Same-day turnaround can be expected with small, basic orders.
- This service is for school work only. No personal printing.
Academic Affairs Info Hub
Please see the Resource Guides and FAQs published by the Academic Affairs Division for additional information for students.
Living on Campus
Student housing will be available to a limited number of students this Fall. For more information, please visit the Housing website.
Culinary Services dining venues are closed and there is no meal plan offered for the Fall 2020 semester. Students living on campus have access to a kitchen in their townhome or apartment and the many dining options in the surrounding community. For more information, visit the Culinary Services webpage.
Chancellor Timothy P. White announced CSU courses primarily will be delivered virtually for the fall 2020 term, with limited exceptions for in-person teaching, learning and research activities that cannot be delivered virtually, are indispensable to the university’s core mission and can be conducted within rigorous standards of safety and welfare.
At Sonoma State, 55 courses or educational experiences comprising 106 sections were approved by the Chancellor's Office for in-person instruction. These classes include lab, clinical, fieldwork, research, and residency experiences that are not replicable in a virtual format, must occur in fall 2020, and/or must occur in person to meet accreditation, licensure, or regulatory requirements. Even these approved courses will, in most cases, not be taught fully face-to-face; lectures, for example, may be delivered virtually. See the Academic Affairs website for the list of approved courses.
First-year students will complete virtually all of their coursework remotely, and other co-curricular experiences will be delivered remotely.
For further information and details about Fall instruction, please visit the Academic Affairs Info Hub.
The University Store remains closed and will reopen when the campus resumes normal operations. You can still purchase learning materials and retail items from the University Bookstore. In addition, we are continuing to accept book orders for the fall term.
We offer a number of ways to return your textbook rentals. Should you need an extension to return your books, we have extended the grace period for rental returns through the first week of Fall classes. We will not be charging any students who were unable to return their books in time.
The University Library has a limited number of laptops that can be borrowed by students for remote learning on a first-come, first served basis.
Laptops will be loaned for one semester, only. At the end of each academic term, all laptops must be returned to the library to undergo maintenance and repair for redistribution to remote learners for the following semester.
For information on Fall 2020 laptop loans, check back for updates on the Library COVID-19 Updates and Resources page.
Media and Library Access
Many books and journals the library owns are electronic and can be accessed from any computer or device with an internet connection both on campus and off. Use OneSearch to find ebooks, journal articles, streaming media, and other online resources. Physical materials will be unavailable while the Library is closed.
While off-campus, you can use the free Interlibrary Loan service to obtain journal articles and book chapters which are needed but are not available in the Sonoma State University Library. Requested articles and book chapters will be delivered electronically via email. Due to limited services, staff, and closures of our partner libraries, some requests may not be filled and CSU+ lending services have been suspended at this time.
Students can get help from a librarian through the Library's 24/7 chat service. For in-depth help with your research, make an appointment for a remote consultation via phone, email, or video-conferencing with a Librarian who is a subject specialist in your area. No in-person research appointments are available at this time.
For the latest updates on what the Library is doing to support the Seawolf community in these difficult circumstances, please visit the Library COVID-19 Updates and Resources page.
Offline Learning Resources
Information Technology continues to operate and is ready to provide support to help you navigate our remote learning tools. You are encouraged to reach out to your instructors, teaching assistants, or embedded peer educators directly with questions about how to successfully navigate the online learning experiences in your classes. Additionally, IT has a series of FAQ’s to assist students, including one specifically for navigating Canvas. IT can also help answer technical questions for students about other technologies associated with classes by calling (707) 664-4357 between 8 a.m.- 9 p.m.
Academic Advising, Disability Services, Tutoring, and other student support services are available remotely for students. Please visit Student Success and Advising and Virtual Academic Resources for more information
Student Health Resources
Anxiety and fear about health emergencies can take a toll on everyone’s well-being. There are several resources students may consider for assistance.
- Counseling and Psychological Services is available remotely, and students can still schedule appointments with a counselor. If you are feeling overwhelmed, please know that there are people at SSU who care and want to help. Visit the CAPS tips for managing Coronavirus concerns page for help in managing stress during this time.
CAPS also sends out a monthly newsletter that contains resources for students and a list groups and workshops that they can join.
- The state of California has published a series of guides to help manage stress that you might find helpful.
- Sonoma County has established a warm line that is available to any county resident experiencing emotional side effects of the pandemic and/or the shelter in place order, or knows somebody who is. This free and private warm line is available seven days a week from 10 a.m. to 7 p.m. by calling 707-565-2652. Service in Spanish is also available as well as telephone interpretation for other languages.
COVID-19 Testing Protocols
How can students get a COVID-19 test?
Students who believe they may have symptoms of COVID-19 should contact the Student Health Center, which can refer any student (on and off-campus) to a testing site if necessary. There are no plans for regular or standardized testing of students on campus.
Is SSU doing daily temperature checks of students and others?
The University requires that all students and employees complete a daily wellness screening prior to entering any campus building. The screening includes an affirmation that the person does not have a fever over 100 degrees.
What if a student residing on campus tests positive?
A student residing on campus who tests positive for COVID-19 is required to self-isolate a minimum of 10 days until the majority of symptoms have improved, and they are fever-free without fever suppressing medication for 3 days. SSU will provide an isolation apartment if they are asymptomatic or well enough to self monitor their condition and care for themselves. The University will support on-campus residents who have more serious symptoms or cannot care for themselves move to a suitable isolation facility or hospital. Under the current public health order, they will be prohibited from travel outside of Sonoma County until their isolation order is lifted. If the student is isolating on campus, they will not be permitted to have visitors.
Has the university designated dorms for isolation?
The University has designated 35 four-bedroom apartments for quarantine and isolation. These apartments are spatially separated from the villages being used by other residents.
Does SSU have contact tracing for campus in the event of a positive test?
Contact tracing is a public health function that is managed by the County of Sonoma. The University is committed to supporting the county in their efforts and will use wellness screenings, class rosters, and residential records to help identify persons that may have had contact with an infected person.
Will parents be notified of a positive test?
HIPPA privacy laws prohibit the disclosure of any personal medical information. However, in the event of a positive case on campus, the university will send a campus-wide email identifying the steps that are being taken to protect other campus stakeholders.
Is the university setting limits on gatherings on campus?
Pursuant to state and local public health orders, gatherings are prohibited on campus unless physical distancing of 6’ can be maintained at all times and when the gathering is essential. At this time, the only gatherings authorized on campus are related to residential move in and limited authorized in-person instruction.
Is SSU providing students with PPE?
Students are responsible for bringing their own protective equipment, including facial coverings and disinfecting supplies.