Students FAQ

  • SSU is encouraging all campus residents who can move home safely to do so. Students who move out by March 31 will get a refund for housing, parking, and meal plan. 
  • The University Library is now closed.
  • Read Associated Students President Daniel Yoeono's message welcoming students back from Spring Break.
  • Sonoma State will not resume face-to-face instruction for the remainder of the spring semester. 
  • Spring 2020 Commencement and cultural celebrations have been postponed.

SSU COVID-19 Call Center

(707) 664-2880

If you have any questions or concerns that you don't find answers to on this page, please call our COVID-19 Call Center. You may speak to someone Monday-Friday 10 a.m.-2 pm., or leave a message after hours.

Academic Affairs Info Hub

Please see the COVID-19 Resource Guides and FAQs published by the Academic Affairs Divison for additional information for students.

Campus Residents

Do I need to move out of the residence halls?

March 20, 2020, 1:45 pm.

Dear Campus Residents,

We know that we are living in a highly unusual and highly dynamic time. None of us has ever experienced a public health crisis of such magnitude, and each and every day we become more aware of our personal surroundings and communities. So, first and foremost, we want you to know how much we admire your resilience and your adaptability.

Due to COVID-19 and widespread shelter-in-place orders, Sonoma State University has canceled all face-to-face instruction for the rest of the spring semester. All instruction will be remote. We also have postponed commencement and other related graduation celebrations.

It is increasingly clear that COVID-19 affects people of all ages, not just those with health conditions or those 65 and over. While the Residential Community will remain open, we strongly encourage all campus residents to move to the safety of their primary non-campus residence. We realize this may not be possible for some of our residents, and please know you will continue to have a home at SSU.

Here’s YOUR opportunity:

  • If you live on campus and choose to move out by March 31, you will not have to make your final housing and meal plan payments (due April 1) and you will be issued a refund for your April and May portion of your parking permit.
  • If you move out by March 31 and have made your final housing and meal plan payment already, SSU will process a refund for them. If financial aid (grants, loans, etc.) paid this final payment, you will also receive a refund.

In response to the emerging health crisis, residents who choose to remain living on campus will likely be required to change their housing assignment and move to a new unit.

Campus residents are invited to begin the move-out process tomorrow, March 21. Specific information about deadlines and the check-out process will be available on the campus as well as on the SSU housing website.

In accordance with public health orders, social distancing of six feet will be required during the move-out process except for members of the same family. Please note, we do not anticipate your financial aid being impacted by your decision to move off campus. Please contact your financial aid representative if you have any questions.

Sincerely,

Dr. Wm. Gregory Sawyer, Vice President for Student Affairs
Joyce Lopes, Vice President for Administration and Finance

Remote Instruction

If I’m learning remotely, do I need to come to campus?

No.

What does it mean that my class is being taught remotely?

Classes may be taught remotely in many different ways. For example, some classes may keep meeting at the same time as they do now but use technology (such as Canvas) to deliver lecture material. This is called “synchronous instruction.” In other cases, the class may move toward self-paced work that does not require meeting at a specific time (this is called “asynchronous instruction”). Some faculty may provide assignments through email. Sonoma State professors will be communicating with students about the requirements of each individual class. They understand this is a difficult situation and everyone is doing their best to support our students during this unusual time. 

I am currently in an off-site clinical or field placement, including student teaching experience or internship. Should I continue in those experiences?

Due to the public health emergency, there will be no in-person labs, practica, service learning, clinicals or field experiences.

Should I drop all my classes at this point?

No. We do not recommend dropping courses. Our goal is help you to successfully complete your coursework this semester so that you can continue to progress toward graduation. 

Also, dropping classes has implications for your financial aid including partial repayment and not making satisfactory academic progress required for future financial aid eligibility. You should discuss any potential changes to your schedule with your Academic Advisor immediately.

Academic Resources

I don’t have reliable broadband/internet services at home. How am I going to complete my coursework?

Several cable companies are offering free internet for students for the next 60 days. AT&T, Comcast, Charter, Cox, Google Fiber, Spring, Verizon, and T-Mobile will not disconnect anyone for the next 60 days. They participated in the "Keep Americans Connected" Pledge (PDF)

Comcast 

Comcast is offering Internet Essentials package for free for 60 days during the coronavirus outbreak.

Spectrum  

Charter Communication announced it will offer free Spectrum broadband and Wi-Fi access for 60 days to households with K-12 and/or college students who do not already have a subscription.

What if I don’t currently own a computer?

The Library is closed for the rest of the semester. Please complete the laptop delivery form to obtain a laptop.

What if I need to access library books, journals and databases for a class project?

Many books and journals the library owns are electronic and can be accessed from any computer or device with an internet connection both on campus and off. Use OneSearch to find ebooks, journal articles, streaming media, and other online resources. Physical materials will be unavailable while the Library is closed.

While off-campus, you can use the free Interlibrary Loan service to obtain journal articles and book chapters which are needed but are not available in the Sonoma State University Library. Requested articles and book chapters will be delivered electronically via email. Due to limited services, staff, and closures of our partner libraries, some requests may not be filled and CSU+ lending services have been suspended at this time.

Students can get help from a librarian through the Library's 24/7 chat service. For in-depth help with your research, make an appointment for a remote consultation via phone, email, or video-conferencing with a Librarian who is a subject specialist in your area. No in-person research appointments are available at this time.

For the latest updates on what Library is doing to support the Seawolf community in these difficult circumstances, please visit the Library COVID-19 Updates and Resources page.

 

I need help learning how to navigate online learning. What resources are available?

Information Technology continues to operate and is ready to provide support to help you navigate our remote learning tools. You are encouraged to reach out to your instructors, teaching assistants, or embedded peer educators directly with questions about how to successfully navigate the online learning experiences in your classes. Additionally, IT has a series of FAQ’s to assist students, including one specifically for navigating Canvas. IT can also help answer technical questions for students about other technologies associated with classes by calling (707) 664-4357 between 8 a.m.- 9 p.m.

Are there tips for how to be successful in remote courses?

To be successful remote learners, students should practice a bit more self-discipline and initiative. Without your classmates or instructor physically present, you might feel disengaged during a lecture. Also, courses using tools for remote learning may challenge you to work with your classmates in virtual break out rooms or other online spaces. With that in mind, it is important to check your SSU email several times a day, log-in to courses on Canvas often, track requirements, and set calendar reminders. Because your instructors have changed to remote instruction in the middle of the semester, you should pay particular attention to any changes to the course syllabus and requirements. You may also find it helpful to complete any online coursework during the times you have typically set aside for your homework. Remember, while you can learn from anywhere, courses taught via remote instruction aren’t easier than face-to-face versions of the same classes.

Will tutoring still be available for courses?

Academic Advising, CAPS, tutoring and other student support services are available remotely for students.

Commencement

Will Commencement be held?

President Judy K. Sakaki announced on March 19, 2020, that SSU will postpone Spring 2020 Commencement and cultural celebrations. Please note that we are not canceling, just postponing graduation ceremonies until it is safe to celebrate our graduates. More details will be forthcoming.

I already ordered my regalia. Can I get a refund?

SSU partners with Herff Jones to provide academic regalia rental and other graduation mementos. If you already ordered your cap and gown for Commencement, please contact Herff Jones customer service team at 1-800-837-4235 (Monday-Friday, 8 a.m. -5 p.m. EST) to request a refund.

Parking

Can I turn in my parking permit for a refund?

All students have been contacted to request a refund by turning in their permits. For more information, see Spring Student Parking Refund Related to COVID-19 Information.

Health & Wellness

I have a listed condition that increases my risk for contracting COVID-19--can I be on campus?

No. SSU has gone to all remote instruction.

What do I do if I am feeling anxious about our current environment?

Anxiety and fear about health emergencies can take a toll on everyone’ s well-being. Counseling and Psychological Services is available remotely, and students can still schedule appointments with a counselor. If you are feeling overwhelmed, please know that there are people at SSU who care and want to help. Visit the CAPS tips for managing Coronavirus concerns page for help in managing stress during this time.

I am running low on food. Is Lobo's Pantry still open?

Yes, Lobo's Pantry will be open Tuesday - Friday from 2-6 p.m. Distribution will be limited to a pre-packaged bag of staple foods.

Students who are feeling ill in any way should not come to the pantry.  Please find out more about symptoms of COVID-19 and what you should do. 

Pick-Up Guidelines

  • Bags will be placed on the table prior to distribution times.
  • No lines will be allowed to form.
  • Students will park in Lot A or in the small lot to the North of the Children’s School.
  • Students will enter from the east side of the Zinfandel plaza and exit to the west to reduce interaction. 
  • Social distancing of six feet between people must be maintained at all times.
  • Hand sanitizer will be provided at the tables.
  • Students will pick bags up from the table.
  • Staff will stay 6 feet away from distribution tables during pick up.
  • Staff will wear gloves at all times.

Travel & Study Abroad

What is the university doing to support SSU students who are studying abroad?

All study abroad students have been instructed to return to the U.S. and most have already returned stateside.

All CSU campuses are assisting their study-abroad students with repatriation and continuation of their academic studies. We are supporting students at SSU who fall under CDC guidelines for self-isolation and need to be housed appropriately for the requisite time. We are following CDC guidelines in ensuring that those who have been in high-risk countries follow proper self-isolation procedures and protocol. Upon returning to the United States, students are to check with their CSU campus health center and/or the local public health office closest to their home regarding isolation procedures, as requirements vary from county to county.

I have personal travel plans. Should I go?

Given the evolving situation concerning coronavirus (COVID-19), we know many of you have concerns and questions regarding how this may impact your travel plans next week during spring break.

Travel recommendations: Sonoma State University encourages students, faculty and staff to follow the Centers for Disease Control and Prevention (CDC) and the U.S. Department of State recommendations for travel. To protect the health of our Seawolf community, we strongly encourage faculty, staff, and students not to travel to Level 3 countries as designated by the CDC. These countries currently include China, Iran, Italy and South Korea, but the situation is evolving quickly and more countries could be added at any moment. 

We also advise you to not travel to places where there are high rates of COVID-19 both in the United States and abroad. The Johns Hopkins COVID-19 interactive map provides up to date information for your consideration. 

Practice good hygiene: Wherever you go, we encourage you to follow the same protective measures you have been taking here on campus to protect against influenza-like illness and respiratory infections. These include the following suggestions:

  • Wash your hands frequently with soap and water or an alcohol-based rub and avoid touching your face as much as possible.
  • Cover your coughs and sneezes, and if you use your hands to do that, wash them afterwards or use an alcohol-based rub
  • Get a flu shot, if you have not already done so. Flu shots are available for students at the Student Health Center pharmacy for $15.
  • If you take medication or receive medical treatments that result in immunosuppression, contact your health-care provider for advice and guidance regarding any additional measures that might be recommended for you. 

Students: Before leaving for spring break, we encourage you to take necessary learning materials (e.g., books, laptops, and other materials) with you.  

Whether you are at home, on campus or traveling and you feel sick, reach out to your local health-care provider by phone for advice on what steps to take to protect yourself and the community. Students can call the Student Health Center for advice at (707) 664-2921.

Future Students

What do I do if I was planning on attending Seawolf Decision Day or Transfer Orientation?

Seawolf Decision Day and Transfer Orientation have been canceled. Please know that we will be reaching out to all admitted students to help you. Admitted students can email admissions@sonoma.edu or transfers@sonoma.edu for one-on-one conversations and help. We want you to choose SSU and we will respond to you as quickly as possible.